Dashboard shows no data or empty charts
Your Dashboard will be empty until at least one analysis has completed and your prompts have data associated with them.Check whether setup is still running
Look for a progress banner at the top of your Dashboard. If it’s visible and shows a stage like “Querying AI providers…” or “Calculating visibility scores…”, the first analysis is still in progress. Wait for it to complete — this typically takes 15–30 minutes for a new account.
Confirm you've added prompts
If there’s no progress banner and no data, go to Prompts and check whether any prompts appear. An analysis with zero prompts produces no data. Add at least a few prompts that reflect questions your customers ask AI assistants, then wait for the next scheduled run.
Refresh the page
Once the progress banner disappears, refresh your browser. The Dashboard charts load automatically but may occasionally need a manual refresh to reflect the latest data.
Analysis stuck in progress
The progress banner on your Dashboard tracks the current stage of brand analysis. It normally advances through these stages: starting → querying AI providers → discovering follow-up questions → calculating scores → generating recommendations → complete.Wait for the normal window
The full analysis pipeline takes 15–30 minutes for most accounts. If the banner has been showing for less than 45 minutes, wait before taking any action.
Check for a 'Score calculation pending' message
If the banner shows “Score calculation pending,” Pharos has detected that the scoring step needs to retry. This recovers automatically — no action is needed. The banner will advance on its own within a few minutes.
Refresh after 45 minutes
If the banner shows the same stage for more than 45 minutes with no change, refresh the page. Pharos has an auto-recovery mechanism that detects stuck jobs and resumes them. A page refresh will show you the current state.
Some AI platform responses are missing
If you notice that responses from a specific provider (for example, ChatGPT or Gemini) are absent or incomplete, it may be due to a temporary provider failure.Look for a provider failure alert
On the Prompts → Responses tab, a yellow alert banner appears when one or more AI providers returned errors in the last 24 hours. The banner names the affected providers and notes that data may be incomplete. This is informational — no action is required from you.
Check the provider column in the responses table
Filter the responses table by the provider you’re investigating. If rows exist but responses are missing for recent dates, it’s likely a transient API issue on the provider’s end. Pharos will retry failed queries in the next scheduled run.
Pharos tracks provider failures per brand. If you manage multiple brands, a failure on one brand does not necessarily mean other brands are affected.
Pixel not tracking AI traffic
The Pharos Pixel attributes web traffic that arrives from AI platforms so you can measure how much of your site traffic originates from ChatGPT, Perplexity, and similar sources.Verify the pixel snippet is installed
The pixel is a JavaScript snippet that must be present on every page you want to track. Go to Settings → Pixel and copy the snippet. Confirm it appears in the
<head> of your site’s HTML — not just the homepage, but on all pages.Check that the snippet loads before content
Place the pixel snippet as early as possible in the
<head> tag, before other scripts. If it loads late or is deferred, sessions from AI referrers may not be attributed correctly.Disable ad blockers or browser extensions during testing
Some browser extensions block tracking scripts. When testing whether the pixel fires correctly, use a private browsing window with extensions disabled, or test from a different browser.
Google Analytics or Search Console not connecting
Pharos integrates with Google Analytics 4 and Google Search Console to enrich your visibility data with organic traffic and search performance metrics.Use the correct Google account
When you click Connect in Settings → Integrations, you’ll be redirected to a Google OAuth screen. Make sure you authorize using the Google account that owns or has edit access to the GA4 property or Search Console property you want to connect.
Grant all requested permissions
Pharos requests read-only access to your Google Analytics and Search Console data. If you decline any permission during the OAuth flow, the integration will fail. Re-initiate the connection and accept all requested scopes.
Check property access in Google
Confirm that the Google account you’re using has at least Viewer access to the GA4 property in Google Analytics, or Full access in Search Console. If the account has no access, the property won’t appear in the selection list after authentication.
Search Console properties must be verified before they can be connected. If a property doesn’t appear in the list after authenticating, verify it in Google Search Console first.
Competitor shows “Pending”
When you add a competitor to Pharos, it appears as “Pending” until the next analysis run includes data for that competitor.Wait for the next scheduled analysis
Competitors are evaluated during each analysis cycle. After you add a competitor, it will show data once the next scheduled run completes — typically within 24 hours. No action is needed.
Team member invite not received
If a team member hasn’t received their invitation email after you sent it from Settings → Team, work through the steps below.Ask them to check their spam or junk folder
Invitation emails are occasionally filtered by spam systems, especially for corporate email domains with strict filtering. The email comes from Pharos — ask the invitee to search for it in all folders before assuming it wasn’t sent.
Verify the email address
Go to Settings → Team and confirm the email address you entered is correct. A typo in the address means the invite was delivered to the wrong inbox.
Resend the invite
From Settings → Team, find the pending invite and click Resend. This generates a new link with a fresh 7-day expiry and sends a new email.
CSV export is empty
The Export CSV button on the Dashboard and Prompts pages downloads the data currently visible in the UI. If the exported file is empty or has only a header row, one of the following is likely the cause.Confirm data is visible before exporting
The Export CSV button is disabled when there’s no data to export. If it’s enabled but the file is empty, check that the charts or table on screen are actually showing data — if they show “No data” or loading skeletons, the export will reflect that.
Check your active filters
On the Prompts page, the CSV export respects all active filters (brand mention type, coverage, persona, search query, and intent). If your filters are too narrow, the visible rows — and therefore the export — may be empty. Click Clear all next to the filter bar to reset filters, then export again.